Cardinal Innovations' bigger-is-better pledge feels unfulfilled by advocates, providers

Genevieve Athens had high hopes in June 2016 when CenterPoint Human Services merged with Cardinal Innovations Healthcare Solutions, the largest of North Carolina’s seven behavioral-health managed-care organizations.

Cardinal oversees services for people with mental health, substance abuse and intellectual/developmental disabilities. That affects more than 96,000 Medicaid enrollees in the

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